Frequently Asked Questions
Everything you need to know about your next timepiece.
How does the Watch Gang membership work?
Watch Gang is a subscription service where members receive a curated watch every month. Depending on your tier, you will receive a timepiece valued at more than your subscription cost, plus entries into our weekly luxury watch giveaways.
Are the watches authentic?
Yes, every watch sent by Watch Gang is 100% authentic and original. We partner directly with manufacturers and authorized distributors to ensure the highest quality and genuine craftsmanship for every piece.
What is your return policy?
Due to the nature of our mystery curation and deep discounts, all monthly subscription sales are final. However, if your watch arrives damaged or with a mechanical defect, we offer a 30-day warranty for replacements.
When will my order ship?
Subscription watches typically ship within 3-5 business days of your successful monthly billing. Once shipped, you will receive a tracking number via email to monitor your delivery.
Can I cancel my subscription at any time?
Yes, you can manage or cancel your subscription at any time through your account dashboard. To avoid being charged for the next cycle, please ensure you cancel before your next scheduled billing date.
Do you ship internationally?
We currently ship to many countries worldwide. International shipping rates and customs fees vary by location and are calculated at checkout. Please note that delivery times may be longer for international orders.